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Business Analyst (Banking App Technology)

Bulgaria, Sofia

Job description

Become a part of a unicorn success story of building a digital neobank in Europe. You have once-in-a-lifetime opportunity to create ideal customer experience and proactive customer lifecycle for a digital bank and become the Backbone Business Analyst of our Mobile App team.

Who we are:

TBI Bank might not be the biggest on the Bulgarian market, but it has been the most profitable and effective one for years (K10, Capital), and probably the coolest one. Our fintech mindset and start-up culture set us apart from traditional bankers. Want to wear jeans and bring your pet to work? Sure! We are a dynamic challenger bank operating in Bulgaria, Romania, Germany, Lithuania and now Greece. The best part is that we see this as just the beginning: sky is the limit. Disrupting the status quo is in our DNA and it’s what drives us forward to become a next-generation digital lender with a goal to be legendary! Sounds scary and exciting? Hop on board!


Once here, you will:

  • Discover and define mobile applications requirements, business needs, defining the true problem and discovering the process;
  • Provide new expertise and analytical support to help facilitate mobile app;
  • Implement best practice of mobile industry standards;
  • Lead the initiatives throughout the mobile app project life cycle; including;
  • Work closely with engineering, design, operations, finance, and marketing leaders to bring mobile app products to market and develop and grow business opportunities for your organization;

Main areas of expertise:

  • Participates in analysis, design and description of processes and creates user journey;
  • Develops/maintains processes in the Document Workflow System of the Bank;
  • Acts as a Business administrator of the System;
  • Coordinates the communication between the Bank and the System’s Vendor;
  • Participates in the tests and implementation of new/changed processes;
  • Communicates with different organizational structures within the Bank in order to ensure proper development of the process in the System;

Job requirements

Mindsets and values:

  • Strong ownership, ability to thrive in a hands-on, entrepreneurial environment with willingness to drive results;
  • Independent thinking and ability to work within an fast-moving environment, while also driving towards clarity and solutions.

Skills and competencies required:

  • University degree in Economic, Business Administration, IT or other relevant;
  • Professional experience: at least 1 year in a similar role;
  • Fluent English - written and spoken;
  • Very good analytical, organizational and communication competences;
  • Experience in creating technical documentation for developers and users;
  • Experience in describing business processes;
  • Experience with JIRA, Confluence (or another wiki system) will be a plus;
  • Basic knowledge of the full development cycle of IT project;
  • Experience in creating reports.

What we offer:

  • Competitive salary
  • Employee recognition program
  • Career development opportunities within the company
  • Additional health insurance
  • Preferential prices for a multisport card for you and your family
  • Preferential terms on our banking products
  • Tie up with popular retailers to offer attractive discounts to our employees
  • Great office location in Lozenets, near metro station

Why choose TBI:

  • We have the boldness of a start-up and the expertise of a scale-up
  • We enjoy a flexible work environment and a great work-life balance
  • We are a diverse representation of 16+ nationalities
  • We are a pet-friendly company, so you can bring your furry friend to work 

Visit our Career Page to learn more about what makes us unique.

If this sounds like something you’d be interested in, we'd love to hear from you!

To apply for this position, please send us your CV in English.

Please note: only shortlisted candidates will be contacted for further steps.


We're an equal opportunity employer. At TBI, everyone is welcome regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, or disability status. We are dedicated to hiring diverse talent and strive to create conditions that give an equal opportunity to everyone to flourish.

Your candidacy shall be treated confidentially in accordance with the GDPR. Only shortlisted candidates will be contacted for interview.
With the voluntary presentation of documents for job application in TBI Bank EAD it is considered that you are informed about the Privacy notice of the bank, which was brought to your attention via link, e-mail or paper copy, describing the purposes, retention periods, sources, legal grounds and your rights regarding the processing of your personal data.

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