First Level Operational Support

Job description

We are looking for a tech-savvy person who will provide support to TBI’s mobile app product users.



You’ve probably noticed us already. TBI Bank is challenging the established norms not only in banking, but in the way we work every day and how we speak with our community.


Our successful business model and customer-focus approach allowed us to be one of Bulgaria’s most profitable and efficient banks in the last 4 years (Capital K10). TBI Bank’s team of dedicated professionals works hard for a future powered by technology in order to become the next gen digital lender.



Do you:

  • Have experience on a customer/technical support – either in a banking organization or in a BPO company as part of a banking project?
  • Start your day checking the latest fintech tendencies and developments?
  • Love communicating and helping resolve complex issues?

…then we have an exciting career opportunity for you!


We are looking for a “First level Operational Support” to join our Mobile app team!

Job requirements

What will also be helpful is:

  • Broad experience in supporting various business activities (multinational, fast-paced environment would be considered an advantage!)
  • Good knowledge of end-to-end banking processes and procedures
  • Good written and verbal communication skills – English & Bulgarian
  • Must have an eye for detail and good problem-solving skills
  • Proactive, Positive attitude, Solution Oriented & Excellent interpersonal skills


Оnce here you will be:

  • Providing first level of support for investigating cases in our internal systems reported by the customer support team
  • Resolving technical issues faced by our product users
  • Escalating to a higher level of support when necessary
  • Acting as a point of contact between the customer support team and software developers – coordinating customer’s problems, sending requests and tracking
  • Making sure that the customer’s issues are addressed timely and in a professional manner
  • Making sure clear communications are established with with the technical team, and assume responsibility for delivering high-quality service to our clients

What we offer:

  • Opportunity for career development in Bulgaria’s most profitable & efficient bank (K10)
  • A friendly environment & team of passionate multinational professionals
  • Be part of an exciting fintech project, related to mobile app development and improvement
  • Additional social package (health insurance, multisport card, preferential terms on our products)
  • Great office location in Lozenets, near metro station

If this sounds like something you’d be interested in, we'd love to hear from you!

To apply for this position, please send us your CV in English.


Only shortlisted candidates will be contacted for an interview.

Your candidacy shall be treated confidentially in accordance with the GDPR. Only shortlisted candidates will be contacted for interview.
With the voluntary presentation of documents for job application in TBI Bank EAD it is considered that you are informed about the Privacy notice of the bank, which was brought to your attention via link, e-mail or paper copy, describing the purposes, retention periods, sources, legal grounds and your rights regarding the processing of your personal data.