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First Level Operational Support

Bulgaria, Sofia

Job description



Who we are:

tbi bank might not be the biggest on the Bulgarian market but it has been the most profitable and effective one for years (K10, Capital), and probably the coolest one. Our fintech mindset and start-up culture set us apart from traditional bankers. Want to wear jeans and bring your pet to work? Sure! We are a dynamic challenger bank operating in Bulgaria, Romania, Germany, Lithuania and now Greece. The best part is that we see this as just the beginning: sky is the limit. Disrupting the status quo is in our DNA and it’s what drives us forward to become a next-generation digital lender with a goal to be legendary! Sounds scary and exciting? Hop on board!


If you:

  • Have experience on a customer/technical support role – either in a banking organization or in a BPO company as part of a banking project
  • Start your day by checking the latest fintech tendencies and developments
  • Love communicating and helping resolve complex issues


…then we have an exciting career opportunity for you!

We are looking for a First Level Operational Support to join our amazing Banking App Technology team.



What You’ll do:

  • Resolve technical issues faced by our product users
  • Escalate to a higher level of support when necessary
  • Act as a point of contact between the customer support team and software developers – coordinating customer’s problems, sending requests and tracking them
  • Make sure that the customer’s issues are addressed timely and in a professional manner

Job requirements

What you’ll need to succeed:

  • Broad experience in supporting various business activities. Experience in a multinational, fast-paced environment would be considered as an advantage.
  • Good written and verbal communication skills – English & Bulgarian
  • An eye for details and good problem-solving skills
  • Proactive and solution-oriented mindset
  • Positive attitude and exceptional interpersonal skills


What we offer:

  • Attractive compensation package
  • Collaborative and supporting work atmosphere
  • Employee recognition program
  • Career development opportunities within the company
  • Additional health insurance
  • Preferential prices for a multisport card for you and your family
  • Privileged terms on our banking products
  • Exclusive deals with top retailersonvenient office location in Lozenets, close to the metro station "European Union"


Why choose us:

  • We have the boldness of a start-up and the expertise of a scale-up
  • We enjoy a flexible work environment and a great work-life balance
  • We are a diverse representation of 16+ nationalities
  • We are a pet-friendly company, so you can bring your furry friend to work


Visit our Career Page to learn more about what makes us unique.


If this sounds like something you’d be interested in, we'd love to hear from you!

To apply for this position, please send us your CV in English.

Please note: only shortlisted candidates will be contacted for further steps.


We're an equal opportunity employer. At tbi, everyone is welcome regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, or disability status. We are dedicated to hiring diverse talent and strive to create conditions that give an equal opportunity to everyone to flourish.


All applications are treated with the utmost confidentiality.


By submitting your job application to TBI Bank EAD, you confirm that you have read the document named “Information related to personal data processing for job applicants” publicly available on the TBI Career page.

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