Head of Card Operations

Job description

You’ve probably noticed us already. TBI Bank is a next-generation bank whose ambitious goal is to become a digital bank with a wide range of online and mobile solutions for consumer finance and lending to small and medium-sized enterprises.

Our successful business model and customer-focus approach allowed us to be one of Bulgaria’s most profitable and efficient banks in the last 4 years (Capital K10). We currently serve customers in Bulgaria, Romania, Germany, Denmark & Poland.

If you:

  • Want to join a passionate, dynamic and multinational team
  • Are a flexible & agile professional, with an ability to think strategically & execute tactically
  • Have deep experience in card operations

Then you are at the right place! We are looking for a Head of Card Operations to join our team.

Job requirements


  • Minimum 2 years of previous experience in a similar role
  • Higher education in Economics, Finance or a related field
  • Outstanding knowledge of MS Office
  • Excellent verbal and written communication skills (English & Bulgarian)
  • Strong people management skills
  • Business acumen, organizational and collaboration skills
  • Ability to adapt & balance priorities in a rapidly changing environment.

Once here you will:

  • Manage overall activities within Card Operations and ensure that timely & quality services are provided to both internal and external customers through customer-focused operations
  • Ensure that the operational procedures conform to the Bank’s standard of quality and operational efficiency
  • Provide counselling, mentoring, motivation, guidance and training to Card Operations team members to ensure optimum performance
  • Maximise both internal and external customer satisfaction through customer-focused operations and policies, implementation and monitoring of service standards
  • Ensure operational health of Card Operations through constant process improvements for enhanced service delivery and efficiency
  • Ensure compliance with internal controls to manage operational risks.

What we offer:

  • Opportunity to be a part of a growing organization where you can see the difference you make
  • Friendly environment and team of passionate professionals
  • Great office location in the central part of Sofia
  • Additional social package (health insurance, Multisport card, preferential terms on our products, discounts program).

If this sounds like something you’d be interested in, we'd love to hear from you!

To apply for this position, please send us your CV in English.

Only shortlisted candidates will be contacted for an interview.

Your candidacy shall be treated confidentially in accordance with the GDPR. Only shortlisted candidates will be contacted for interview.

With the voluntary presentation of documents for job application in TBI Bank EAD it is considered that you are informed about the Privacy notice of the bank, which was brought to your attention via link, e-mail or paper copy, describing the purposes, retention periods, sources, legal grounds and your rights regarding the processing of your personal data.