Mobile App User Experience Lead

Job description

Looking for a RockStar UX Lead for TBI Mobile Bank to drive best-in-class product experience for our customers!


Become a part of a unicorn success story of building a digital neobank in Europe. You have once-in-a-lifetime opportunity of aligning the product’s roadmap between consumer and business, creating the ideal product experience and optimizing the consumer’s experience as a whole for a digital bank.

 

Do you:

  • Have a passion for helping customers and understand how to create exceptional customer experience?
  • Have strong ownership, ability to thrive in a hands-on, entrepreneurial environment with willingness to drive results?
  • Like to constantly discover new ways to delight customers and position a digital product in the market to reach a specific type of user?

…then we have an exciting career opportunity for you!

We are looking for a “User experience lead” to join our Mobile app team.


A Look Inside the Job:

  • Develop and implement best-in-class customer journeys (CJs) for a Digital Bank mobile app
  • Optimize user interface in order to improve conversions and maximize customer satisfaction
  • Partner with Marketing, Product, Sales and Business teams to understand, articulate and lead user experience strategy, planning and rollout
  • Conduct user research, analysis and synthesis, persona development, interaction design, and usability testing to create products that delight end users
  • Manage the UX/UI of our product and development of customer growth strategy, ensure overall user experience, and enable user outcomes in an intuitive manner
  • Ensure quality of development by implementing UX/UI prototype testing as a step before approval and prioritization in backlog
  • Drive customer lifecycle management by developing data-driven customer segmentation, design targeted CLM strategies

Job requirements

Skills and competencies required:

  • Previous experience in a User or Customer experience management role, preferably working with mobile app products
  • Experience with visual design/interaction design creating and implementing user interfaces based on user data gathering
  • Experience with planning and executing competitor, market and customer research including ethnographic studies and usability testing
  • Fluent level of English
  • Ability to work effectively in an international team environment
  • Exceptional analytical, planning, and written communication skills
  • Would be a plus to have experience using design thinking, Agile concepts and practices, and product management principles to develop customer focused software products

In return, we will give you:

  • International working environment based on openness and team work
  • Competitive remuneration with additional benefits (medical insurance, preferences on sport cards and access to banking products and discounts)
  • Opportunity to develop your career in the Fintech environment and be part of the success story of building a mobile-first digital bank
  • Work in a market with an emerging FinTech industry offering you the possibility to adopt best-in-class practices from international markets and wide opportunities for UX innovation at local and regional level
  • Flexibility to work remotely/telecommute or work in a great office located in Lozenets district from Sofia, Bulgaria. Yes, we are flexible and proud that our team members can work from the comfort of their home.


Take the chance and together we will make a difference!

If this sounds like something you’d be interested in, we'd love to hear from you!

To apply for this position, please send us your CV in English.

Shortlisted candidates will be contacted for interview.