tbi bank - Technical Support and Automation Specialist
Skip to content

Technical Support and Automation Specialist

  • Sofia, Bulgaria
Data and Technology

Job description

Who we are:
Do you want to join a well-established bank with a start-up culture? No, we’re not joking!

We, at tbi, have been one the most profitable banks for years and we are growing at a fast pace. We’re a bank with a long history of success that operates as a start-up and we’re always on the lookout for new opportunities to grow our business. How do we do that?

It's all about our people. Our team is made up of brave, passionate and caring people who don’t just want to follow the same path – we want to transform into mobile-first, state-of-the-art lifestyle ecosystem. Our colleagues love working here – 80% of them would recommend tbi as an employer to their friends and family. Our people are engaged in challenging and meaningful work, inspired to grow their potential and career, encouraged to learn and empowered to take decisions. That’s not corporate babble, it’s what our people say.

Do you want to play a key role in our unique success story?

If so, we're looking for an Technical Support and Automation Specialist to join our team on the journey to success!

What You’ll do:

  • Respond to internal requests regarding custom systems via email or chat
  • Identify and diagnose technical issues and walk users through the resolution process
  • Log and track issues using a administration module of the systems
  • Provide support for a variety of internal developed software applications and hardware systems
  • Escalate unresolved issues to the appropriate development team or project managers
  • Support the end-users on software applications
  • Update data and produce reports

Job requirements

What you’ll need to succeed:

  • A customer-centric mindset with a commitment to providing support
  • Fluency in English language
  • Basic knowledge of software applications and hardware systems
  • Motivation to learn and develop new skills
  • Previous experience on a similar position would be considered an advantage
  • Strong interpersonal skills for effective collaboration with team members

What we offer:

  • Seize the opportunity to grow your career
  • Engage in exciting and meaningful work
  • Get recognition for your work and attitude
  • Become part of a large, friendly and supportive team
  • Get additional private health insurance
  • Receive special prices for multisport card and multiple retailers
  • Obtain preferential prices for our banking products
  • Enjoy a great location in Sofia’s city centre near NDK and South Park

Visit our Career Page to learn more about what makes us different.

If this sounds like something you’d be interested in, we'd love to hear from you!

To apply for this position, please send us your CV in English.

We'd love to get back to everyone, but due to the number of applications we receive, we can only contact the shortlisted candidates.

*We are ranked the top bank and top 4 employer to work for in Bulgaria according to Kaderabotim.bg 2023 employer rankings.

All applications are treated with utmost confidentiality.

By submitting your job application to tbi bank, you confirm that you have read the document named “Information related to personal data processing for job applicants” publicly available on tbi Career page.