tbi bank - Operational Resilience Coordinator
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Operational Resilience Coordinator

  • Sofia, Bulgaria
Compliance and Anti-Financial Crimes

Job description

Join the best bank to work for in Bulgaria*.

Who we are:
Do you want to join a well-established bank with a start-up culture? No, we’re not joking!

We, at tbi, have been one the most profitable banks for years and we are growing at a fast pace. We’re a bank with a long history of success that operates as a start-up and we’re always on the lookout for new opportunities to grow our business. How do we do that?

It's all about our people. Our team is made up of brave, passionate and caring people who don’t just want to follow the same path – we want to transform into mobile-first, state-of-the-art lifestyle ecosystem. Our colleagues love working here – 80% of them would recommend tbi as an employer to their friends and family. Our people are engaged in challenging and meaningful work, inspired to grow their potential and career, encouraged to learn and empowered to take decisions. That’s not corporate babble, it’s what our people say.

Do you want to play a key role in our unique success story?

If so, we're looking for an Operational Resilience Coordinator to join our team on the journey to success!

What You’ll do:

Business Continuity:

  • Develop and maintain a comprehensive business continuity framework, including policies, plans, and incident response strategies.
  • Collaborate with process owners to identify critical business processes and their ICT system dependencies, defining availability and backup parameters.
  • Lead Business Impact Analysis to assess financial, operational, and reputational impacts of disruptions.
  • Coordinate major incident response, including crisis management, relocation to Disaster Recovery Center, and regulatory reporting.
  • Plan and execute regular BCP tests and conduct employee awareness training.
  • Ensure regulatory compliance related to business continuity.

Risk Assessment:

  • Conduct scenario analysis to establish risk mitigation strategies.
  • Analyze ICT and operational risks to define weaknesses and develop action plans for mitigation.
  • Investigate operational risk events, address root causes, and assess impacts.
  • Participate in vendor risk assessments.


  • Develop and update outsourcing policies and procedures.
  • Provide guidance on identifying outsourced activities.
  • Coordinate outsourcing proposals and maintain outsourcing register.
  • Prepare and present regular managerial reports on business continuity, operational resilience, and outsourcing activity.

Job requirements

What you’ll need to succeed:

  • Experience in Business Continuity Planning, understanding of banking IT systems and processes is considered as an advantage.
  • Knowledge of the main law requirements and best banking practices in BCP (e.g., ICT, DORA)
  • Strong communication and collaboration skills to foster teamwork and cooperation.
  • Strategic thinking to align Business Continuity plans with the bank's objectives, coupled with attention to detail for accuracy.
  • Proficient project management skills to effectively plan, execute, and monitor continuity initiatives.
  • Analytical mindset to assess processes, identify risks, and support thorough business impact analyses.
  • Problem-solving abilities to address challenges and innovate solutions in planning and crisis scenarios.
  • Commitment to ongoing learning and staying updated on industry best practices and regulatory changes.

What we offer:

  • Seize the opportunity to grow your career;
  • Engage in exciting and meaningful work;
  • Get recognition for your work and attitude;
  • Become part of a large, friendly and supportive team;
  • Get additional private health insurance;
  • Receive special prices for multisport card and multiple retailers;
  • Obtain preferential prices for our banking products;
  • Enjoy a great location in Sofia’s city centre near NDK and South Park.

Visit our Career Page to learn more about what makes us different.

If this sounds like something you’d be interested in, we'd love to hear from you!

To apply for this position, please send us your CV in English.

We'd love to get back to everyone, but due to the number of applications we receive, we can only contact the shortlisted candidates.

*We are ranked the top bank and top 4 employer to work for in Bulgaria according to Kaderabotim.bg 2023 employer rankings.

All applications are treated with utmost confidentiality.

By submitting your job application to tbi bank, you confirm that you have read the document named “Information related to personal data processing for job applicants” publicly available on tbi Career page.