tbi bank - Tier 1 Digital Support Specialist
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Tier 1 Digital Support Specialist

Remote
  • Sofia, Bulgaria

Job description



Join the best bank to work for in Bulgaria*

Who we are:
Do you want to join a well-established bank with a start-up culture? No, we’re not joking!


We, at tbi, have been one the most profitable banks for years and we are growing at a fast pace. We’re a bank with a long history of success that operates as a start-up and we’re always on the lookout for new opportunities to grow our business. How do we do that?


It's all about our people. Our team is made up of brave, passionate and caring people who don’t just want to follow the same path – we want to transform into mobile-first, state-of-the-art lifestyle ecosystem. Our colleagues love working here – 80% of them would recommend tbi as an employer to their friends and family. Our people are engaged in challenging and meaningful work, inspired to grow their potential and career, encouraged to learn and empowered to take decisions. That’s not corporate babble, it’s what our people say.



Do you want to play a key role in our unique success story?

If so, we're looking for a Tier 1 Digital Support Specialist to join our team on the journey to success!


Do you:

  • Have experience on a customer/technical support?
  • Start your day checking the latest fintech tendencies and developments?
  • Love communicating and helping resolve complex issues?

…then we have an exciting career opportunity for you!


What you’ll need to succeed:

  • Broad experience in supporting various business activities (multinational, fast-paced environment would be considered an advantage!)
  • Good knowledge of end-to-end banking processes and procedures
  • Good written and verbal communication skills – English & Bulgarian
  • Must have an eye for detail and good problem-solving skills
  • Proactive, Positive attitude, Solution Oriented & Excellent interpersonal skills

Job requirements

What You’ll do:

  • Providing first level of support for investigating cases in our internal systems reported by the customer support team
  • Resolving technical issues faced by our product users
  • Escalating to a higher level of support when necessary
  • Acting as a point of contact between the customer support team and software developers – coordinating customer’s problems, sending requests and tracking
  • Making sure that the customer’s issues are addressed timely and in a professional manner
  • Making sure clear communications are established with with the technical team, and assume responsibility for delivering high-quality service to our clients


What we offer:

  • Seize the opportunity to grow your career
  • Engage in exciting and meaningful work
  • Get recognition for your work and attitude
  • Become part of a large, friendly and supportive team
  • Get additional private health insurance
  • Receive special prices for multisport card and multiple retailers
  • Obtain preferential prices for our banking products
  • Enjoy a great location in Sofia’s city centre near NDK and South Park


Visit our Career Page to learn more about what makes us different.


If this sounds like something you’d be interested in, we'd love to hear from you!

To apply for this position, please send us your CV.


We'd love to get back to everyone, but due to the number of applications we receive, we can only contact the shortlisted candidates.

*We are ranked the top bank and top 4 employer to work for in Bulgaria according to Kaderabotim.bg official 2023 employer rankings.


All applications are treated with utmost confidentiality.

By submitting your job application to tbi bank, you confirm that you have read the document named “Information related to personal data processing for job applicants” publicly available on tbi Career page.

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