Chief Cloud and Application Operations Officer

Join the best bank to work for in Bulgaria*

Who we are:
Do you want to join a well-established bank with a start-up culture? No, we’re not joking!

We, at tbi, have been one the most profitable banks for years and we are growing at a fast pace. We’re a bank with a long history of success that operates as a start-up and we’re always on the lookout for new opportunities to grow our business. How do we do that?

It's all about our people. Our team is made up of brave, passionate and caring people who don’t just want to follow the same path – we want to transform into mobile-first, state-of-the-art lifestyle ecosystem. Our colleagues love working here – 80% of them would recommend tbi as an employer to their friends and family. Our people are engaged in challenging and meaningful work, inspired to grow their potential and career, encouraged to learn and empowered to take decisions. That’s not corporate babble, it’s what our people say.

Do you want to play a key role in our unique success story? 
If so, we are looking for a Chief Cloud and Application Operations Officer to join us on our journey to success!

What You’ll do:

• Develop and execute strategic plans for infrastructure and application operations aligned with organizational goals.
• Led and mentor teams responsible for application, infrastructure and service reliability
• Ensure the availability, performance, and security of cloud and on-perm systems and applications.
• Plan, deploy, maintain, and operate banking systems and applications.
• Design, plan, deploy, maintain, and operate infrastructure systems and applications, including servers, storage systems, networks, communications, virtualization technologies, and network security devices, on both hybrid and public cloud environments.
• Participate in planning, deployment, maintenance, and operation of packaged (out-of-the-box) peripheral systems and applications.
• Assist business and support units in their daily activities related to banking applications together with respective teams.
• Monitor the performance and availability of managed and operated systems, performing break-and-fix activities when necessary, and suggesting proactive measures, solutions, and approaches to improve efficiency, effectiveness, and availability of the infrastructure.
• Collaborate with external vendors and suppliers of information technologies for planning, improvement, optimization, operations, and support.
• Improve SLA and OLA levels of responsible applications and services.
• Implement and support integration solutions with existing systems and be in the planning and operational management phases of new introduced SaaS PaaS IaaS solutions.
• Manage vendor relationships, contracts, and service level agreements to ensure alignment with business needs.
• Communicate effectively with stakeholders to provide updates and address concerns.
• Perform Capacity Planning and Budget management for the entire department.

What you’ll need to succeed:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
  
• Minimum of 8 years of experience in a leadership role overseeing infrastructure, networking, cloud and application operations.
  
• Strong understanding of cloud computing technologies and experience with major cloud platforms and specifically for Azure
  
• Proven track record of successfully leading teams in a complex technical environment.
  
• Expertise in infrastructure design, deployment, and maintenance, including on-premises and cloud-based solutions.
  
• Experience working in the banking or financial services industry is preferred.( 
  (Core Banking Platform, Card Systems, Enterprise Service Bus, BPMN, Risk Scoring, KYC processing, ERP and Mobile Banking APP)
  
• Excellent communication and stakeholder management skills.
  
• Ability to thrive in a fast-paced, dynamic environment and drive change effectively.
  
• Strong hands-on problem-solving skills and a proactive approach to identifying and resolving issues.
  
• Relevant certifications (e.g., ITIL, COBIT, Azure Solutions) are a plus.
  
• Attention to detail and ability to work effectively under pressure in a fast-paced environment.
  
• Familiarity with banking regulations and compliance requirements is a plus.

What we offer:

• Seize the opportunity to grow your career
• Engage in exciting and meaningful work
• Get recognition for your work and attitude
• Become part of a large, friendly and supportive team
• Get additional private health insurance
• Receive special prices for multisport card and multiple retailers
• Obtain preferential prices for our banking products
• Enjoy a great location in Sofia’s city centre near NDK and South Park

Why choose tbi:

• We have the boldness of a start-up and the expertise of a scale-up
• We enjoy a flexible work environment and a great work-life balance
• We are a diverse representation of 19 nationalities
• We are a pet-friendly company, so you can bring your furry friend to work

Visit our Career Page to learn more about what makes us unique.

If this sounds like something you’d be interested in, we'd love to hear from you!

To apply for this position, please send us your CV in English.

We'd love to get back to everyone, but due to the number of applications we receive, we can only contact the shortlisted candidates.

*We are ranked the top bank and top 4 employer to work for in Bulgaria according to Kaderabotim.bg 2023 employer rankings.

All applications are treated with utmost confidentiality.

By submitting your job application to tbi bank, you confirm that you have read the document named “Information related to personal data processing for job applicants” publicly available on tbi Career page.