Cards Operations Specialist

Join the best bank to work for in Bulgaria*

Who we are:

Do you want to join a well-established bank with a start-up culture? No, we’re not joking!

We, at tbi, have been one the most profitable banks for years and we are growing at a fast pace. We’re a bank with a long history of success that operates as a start-up and we’re always on the lookout for new opportunities to grow our business. How do we do that?

It's all about our people. Our team is made up of brave, passionate and caring people who don’t just want to follow the same path – we want to transform into mobile-first, state-of-the-art lifestyle ecosystem. Our colleagues love working here – 80% of them would recommend tbi as an employer to their friends and family. Our people are engaged in challenging and meaningful work, inspired to grow their potential and career, encouraged to learn and empowered to take decisions. That’s not corporate babble, it’s what our people say.

Do you want to play a key role in our unique success story?

If so, we're looking for a Cards Operations Specialist to join our team on our journey to success!

What You’ll do:

• Communicate and provide daily files data exchange between the Banks and other banks, International Card Organizations, BORICA AD and other partners and customers of the Bank regarding credit and debit card movements

• Process the received requests for activation, blocking unblocking, reissuance and closing all types of cards and for change of cards transactional limits

• Communicate with and provide support to Customer Service Department in relation with the issuing, blocking, unblocking, reissuing, and closing for all of cards types

• Provide information of card debts to office employees

• Prepare replies to received Complains or Applications from cardholders of the Bank

• Prepare all cards which should expire for renewal and Inform the Customer support service Department about it, in order to update the customers address

• Monitor the availabilities of cards plastics and prepares protocols for this

• Monitoring and analysis of cards transactions, process the received applications for disputed transactions, and in case of suspicious transactions send response to the cardholders

• Receive documents for closing credit card contracts and debit cards and is responsible for submitting them to the Archive

• Reconciliation of daily settlement operations in the country and abroad

• Observation and reconciliation of clearing files

• Create 3D Secure Code

What you’ll need to succeed:

• At least 1 year of experience on similar position

• Good understanding of banking card products

• Experience with EMS systems

• University Degree in Economics

• Excellent computer literacy /MS Office/

• Proficient in English both written and spoken

• Excellent technical, organizational and communication skills

What we offer:

• Seize the opportunity to grow your career;

• Engage in exciting and meaningful work;

• Get recognition for your work and attitude;

• Become part of a large, friendly and supportive team;

• Get additional private health insurance;

• Receive special prices for multisport card and multiple retailers;

• Obtain preferential prices for our banking products;

• Enjoy a great location in Sofia’s city centre near National Palace of Culture and South Park.

Visit our Career Page to learn more about what makes us different.

If this sounds like something you’d be interested in, we'd love to hear from you!

To apply for this position, please send us your CV in English.

We'd love to get back to everyone, but due to the number of applications we receive, we can only contact the shortlisted candidates.

*We are ranked the top bank and top 4 employer to work for in Bulgaria according to Kaderabotim official 2024 employer rankings.

All applications are treated with utmost confidentiality.

By submitting your job application to tbi bank, you confirm that you have read the document named “Information related to personal data processing for job applicants” publicly available on tbi Career page