Head of Digital Consumer Lending

Join the best bank to work for in Bulgaria*

Who we are:
Do you want to join a well-established bank with a start-up culture? No, we’re not joking!

We, at tbi, have been one the most profitable banks for years and we are growing at a fast pace. We’re a bank with a long history of success that operates as a start-up and we’re always on the lookout for new opportunities to grow our business. How do we do that?

It's all about our people. Our team is made up of brave, passionate and caring people who don’t just want to follow the same path – we want to transform into mobile-first, state-of-the-art lifestyle ecosystem. Our colleagues love working here – 80% of them would recommend tbi as an employer to their friends and family. Our people are engaged in challenging and meaningful work, inspired to grow their potential and career, encouraged to learn and empowered to take decisions. That’s not corporate babble, it’s what our people say.

Do you want to play a key role in our unique success story?

If so, we're looking for a Head of Digital Consumer Lending to join our team on the journey to success!

What You’ll do:

• Drive business line growth, profitability, and successful strategy execution

• Oversee the shared P&L, ensuring cost efficiency and strong revenue performance

• Ensure full regulatory compliance, proper pricing, and product profitability

• Define product and customer journey enhancements, roadmap priorities, and business value of initiatives

• Monitor product performance metrics and implement corrective actions when needed

• Optimize digital funnel conversion and overall customer experience

• Collaborate cross-functionally with key stakeholders (Risk, Customer Experience, Marketing, Re-engagement, Product Development, etc.) to ensure alignment and effective execution

What you’ll need to succeed:

• 1 year experience in digital consumer lending, fintech, or digital financial products, with responsibility for business growth and profitability 

• 2 years experience in sales

• Solid understanding of P&L management, pricing, and product profitability 

• Experience in product management or product ownership, including defining roadmaps and customer journeys

• Strong analytical and strategic thinking skills, with the ability to monitor performance metrics and drive corrective actions 

• Hands-on experience in digital funnel optimization and improving customer experience 

• Excellent cross-functional collaboration and communication skills, working closely with Risk, Marketing, Customer Experience, and Product teams 

• Results-driven mindset with the ability to lead continuous improvement initiatives 

• Fluency in English, both written and spoken  

What we offer:

• Seize the opportunity to grow your career

• Engage in exciting and meaningful work

• Get recognition for your work and attitude

• Become part of a large, friendly and supportive team with 16+ nationalities

• Get additional private health insurance

• Receive special prices for multisport card and multiple retailers

• Obtain preferential prices for our banking products

• Enjoy a great location in Sofia’s city centre near National Palace of Culture and South Park

• Bring your furry bestie: Let's make work pawsome

Visit our Career Page to learn more about what makes us different.

If this sounds like something you’d be interested in, we'd love to hear from you!

To apply for this position, please send us your CV in English.

We'd love to get back to everyone, but due to the number of applications we receive, we can only contact the shortlisted candidates.

*We are ranked the top bank and top 3 employer to work for in Bulgaria according to Kaderabotim official 2025 employer rankings

All applications are treated with utmost confidentiality.

By submitting your job application to tbi bank, you confirm that you have read the document named “Information related to personal data processing for job applicants” publicly available on tbi Career page.