Operational Process and Visual Design Architect

Join the best bank to work for in Bulgaria*

Who we are:

Do you want to join a well-established bank with a start-up culture? No, we’re not joking!

We, at tbi, have been one the most profitable banks for years and we are growing at a fast pace. We’re a bank with a long history of success that operates as a start-up and we’re always on the lookout for new opportunities to grow our business. How do we do that?

It's all about our people. Our team is made up of brave, passionate and caring people who don’t just want to follow the same path – we want to transform into mobile-first, state-of-the-art lifestyle ecosystem. Our colleagues love working here – 70% of them would recommend tbi as an employer to their friends and family. Our people are engaged in challenging and meaningful work, inspired to grow their potential and career, encouraged to learn and empowered to take decisions. That’s not corporate babble, it’s what our people say.

Do you want to play a key role in our unique success story?

If so, we're looking for a Operational Process and Visual Design Architect to join our team on our journey to success!

What You’ll do:

• Analyze and optimize operational processes and user flows to improve efficiency and ensure alignment with UX standards

• Create and maintain process maps, operational guidelines, and documentation for internal teams and customers

• Identify opportunities for automation and digitization of internal processes

• Develop and implement visual concepts aligned with business objectives

• Create and maintain design systems, UI kits, and style guides

• Ensure consistency with brand identity and UX principles, including accessibility (WCAG) and usability

• Collaborate with UX research and business analysis teams to integrate user data and feedback

• Use data (Google Analytics, UX metrics, internal systems) to evaluate and improve solutions

• Present insights, results, and recommendations to stakeholders

• Coordinate cross-functional teams (UX, developers, business, operations)

• Plan and track timelines, budgets, and resources for projects

• Monitor progress, identify risks, and report deviations

• Ensure compliance with banking regulations and data protection requirements

• Conduct audits and reviews of processes and design solutions

• Collaborate with QA and legal teams to resolve issues

• Prepare and maintain detailed documentation, diagrams, and prototypes

• Deliver regular reports on project progress, results, and improvements

• Support maintenance of centralized documentation and knowledge repositories

What you’ll need to succeed:

• Bachelor’s degree in a related field

• 2+ years of experience in UX design, process optimization and/or business analysis

• Experience in banking, fintech, or other regulated environment will be an advantage

• Strong understanding of user-centered design principles and UX methodologies

• Experience with process mapping and workflow design (e.g. BPMN, flowcharts, user journeys)

• Experience working with design tools (e.g. Figma, Sketch, Adobe XD) and design systems

• Ability to analyze data and derive insights (experience with tools such as Google Analytics, Power BI, or similar is an advantage)

• Experience working with data-driven UX and experimentation (A/B testing, metrics)

• Basic understanding of front-end technologies (HTML, CSS, JavaScript)

• Experience working with agile development methodologies is a plus

• Experience working in cross-functional teams (UX, developers, business stakeholders)

• Fluency in English is required

• Strong organizational and project coordination skills

• Ability to manage multiple tasks, timelines, and priorities

• Excellent communication and stakeholder management skills

• Attention to detail and strong problem-solving mindset

What we offer:

• Seize the opportunity to grow your career

• Engage in exciting and meaningful work

• Get recognition for your work and attitude

• Become part of a large, friendly and supportive team with 23 nationalities

• Get additional private health insurance

• Receive special prices for multisport card and multiple retailers

• Obtain preferential prices for our banking products

• Enjoy a great location in Sofia’s city centre near National Palace of Culture and South Park

• Bring your furry bestie: Let's make work pawsome

Visit our Career Page to learn more about what makes us unique.

If this sounds like something you’d be interested in, we'd love to hear from you!

To apply for this position, please send us your CV in English.

We'd love to get back to everyone, but due to the number of applications we receive, we can only contact the shortlisted candidates.

*We are ranked the top bank and top 3 employer to work for in Bulgaria according tо WhereWeWork 2025 employer ranks.

All applications are treated with utmost confidentiality.

By submitting your job application to tbi bank, you confirm that you have read the document named “Information related to personal data processing for job applicants” publicly available on tbi Career page.