Senior Specialist, Mobile Application Support

Join the best bank to work for in Bulgaria*

Who we are:

Do you want to join a well-established bank with a start-up culture? No, we’re not joking!

We, at tbi, have been one the most profitable banks for years and we are growing at a fast pace. We’re a bank with a long history of success that operates as a start-up and we’re always on the lookout for new opportunities to grow our business. How do we do that?

It's all about our people. Our team is made up of brave, passionate and caring people who don’t just want to follow the same path – we want to transform into mobile-first, state-of-the-art lifestyle ecosystem. Our colleagues love working here – 80% of them would recommend tbi as an employer to their friends and family. Our people are engaged in challenging and meaningful work, inspired to grow their potential and career, encouraged to learn and empowered to take decisions. That’s not corporate babble, it’s what our people say.

Do you want to play a key role in our unique success story?

If so, we're looking for a Senior Specialist, Mobile Application Support to join our team on our journey to success!

What You’ll do:

• Diagnosing and resolving technical issues in the mobile application and related systems

• Escalating complex issues to internal bank departments or external suppliers

• Maintaining and monitoring the mobile application, infrastructure, and integrations with external systems

• Assisting and advising the Customer Service team on technical difficulties and process improvements

• Supporting the upgrade of internal bank systems that affect the mobile platform

• Training and coordination of less experienced employees working with the application

• Preparation of instructions and documentation for IT ServiceDesk regarding monitoring and maintenance

• Proactive identification of recurring technical issues and participation in the creation of long-term solutions

What you’ll need to succeed:

• Higher education in IT, computer science, or similar field

• Minimum 2 years of experience in a similar position (IT systems or mobile application support)

• Computer literacy—confident use of monitoring and diagnostic systems and tools

• Good command of English for communication with suppliers and documentation

• Analytical thinking and problem-solving skills

• Ability to work in a team and coordinate between different technical and business units

What we offer:

• Seize the opportunity to grow your career

• Engage in exciting and meaningful work

• Get recognition for your work and attitude

• Become part of a large, friendly and supportive team with 16+ nationalities

• Get additional private health insurance

• Receive special prices for multisport card and multiple retailers

• Obtain preferential prices for our banking products

• Enjoy a great location in Sofia’s city centre near National Palace of Culture and South Park

• Bring your furry bestie: Let's make work pawsome

Visit our Career Page to learn more about what makes us different.

If this sounds like something you’d be interested in, we'd love to hear from you!

To apply for this position, please send us your CV in English.

We'd love to get back to everyone, but due to the number of applications we receive, we can only contact the shortlisted candidates.

*We are ranked the top bank and top 4 employer to work for in Bulgaria according to Kaderabotim official 2024 employer rankings

All applications are treated with utmost confidentiality.

By submitting your job application to tbi bank, you confirm that you have read the document named “Information related to personal data processing for job applicants” publicly available on tbi Career page.