Technical Support Specialist

Join the best bank to work for in Bulgaria*

Who we are:

Do you want to join a well-established bank with a start-up culture? No, we’re not joking!

We, at tbi, have been one the most profitable banks for years and we are growing at a fast pace. We’re a bank with a long history of success that operates as a start-up and we’re always on the lookout for new opportunities to grow our business. How do we do that?

It's all about our people. Our team is made up of brave, passionate and caring people who don’t just want to follow the same path – we want to transform into mobile-first, state-of-the-art lifestyle ecosystem. Our colleagues love working here – 80% of them would recommend tbi as an employer to their friends and family. Our people are engaged in challenging and meaningful work, inspired to grow their potential and career, encouraged to learn and empowered to take decisions. That’s not corporate babble, it’s what our people say.

Do you want to play a key role in our unique success story?

If so, we're looking for a Technical Support Specialist to join our team on the journey to success.

What you’ll do:

• Respond to internal users inquiries via phone, email, and online chat

• Troubleshoot and resolve technical issues

• Escalate complex issues to higher-level support

• Maintain inventory of all hardware and software assets

• Maintain cabling in the HQ and remote office locations

• Ensure all systems are up-to-date with the latest security patches and updates

• Provide training and support to end-users on the use of computer systems and software

• Support Information Security with security related incidents

What you’ll need to succeed:

• Previous experience in a technical support or similar role

• Work experience in the bank sector is advantage

• Strong understanding and hands-on experience with computer hardware, software, and operating systems

• User-oriented mindset with strong customer service skills

• Ability to work independently and as part of a team

• Good communication skills in English, both verbal and written

• Technical aptitude and willingness to learn

• Experience with support of Microsoft products (Outlook, Microsoft Teams, and Azure)

• Experience with Jira and ticketing systems is an advantage

• Knowledge of Office365 Administration is considered an advantage

• Experience with Information Security systems is an advantage

• Category B driving license is an advantage

What we offer:

• Seize the opportunity to grow your career

• Engage in exciting and meaningful work

• Get recognition for your work and attitude

• Become part of a large, friendly and supportive team

• Get additional private health insurance

• Receive special prices for multisport card and multiple retailers

• Obtain preferential prices for our banking products

• Enjoy a great location in Sofia’s city centre near NDK and South Park

Visit our Career Page to learn more about what makes us different.

If this sounds like something you’d be interested in, we'd love to hear from you!

To apply for this position, please send us your CV in English.

We'd love to get back to everyone, but due to the number of applications we receive, we can only contact the shortlisted candidates.

*We are ranked the top bank and top 4 employer to work for in Bulgaria according to Kaderabotim.bg official 2024 employer rankings.

All applications are treated with utmost confidentiality.
By submitting your job application to tbi bank, you confirm that you have read the document named “Information related to personal data processing for job applicants” publicly available on tbi Career page.