Business Analyst

Join the best bank to work for in Bulgaria*

Who we are:

Do you want to join a well-established bank with a start-up culture? No, we’re not joking!

We, at tbi, have been one the most profitable banks for years and we are growing at a fast pace. We’re a bank with a long history of success that operates as a start-up and we’re always on the lookout for new opportunities to grow our business. How do we do that?

It's all about our people. Our team is made up of brave, passionate and caring people who don’t just want to follow the same path – we want to transform into mobile-first, state-of-the-art lifestyle ecosystem. Our colleagues love working here – 80% of them would recommend tbi as an employer to their friends and family. Our people are engaged in challenging and meaningful work, inspired to grow their potential and career, encouraged to learn and empowered to take decisions. That’s not corporate babble, it’s what our people say.

Do you want to play a key role in our unique success story?

If so, we're looking for a Business Analyst to join our team on the journey to success.

What you’ll do:

• Develop and enhance banking products by defining business requirements, functional specifications, and user acceptance criteria

• Collaborate with cross-functional teams (IT, designers, product owners) to ensure successful product implementation

• Analyze current processes and systems to identify opportunities for improvement and propose innovative solutions

• Translate business needs into functional specifications and user stories

• Conduct feasibility studies and evaluate technical, operational, and regulatory aspects of new initiatives

• Perform user acceptance testing (UAT) and ensure quality throughout product release cycles

• Analyze data to monitor product performance, identify trends, and make data-driven recommendations

• Define and track key performance indicators (KPIs) to evaluate the success of products and initiatives

• Facilitate workshops, meetings, and discussions to gather requirements and align with stakeholders

• Act as a liaison between business stakeholders and technical teams to ensure clear communication and alignment

What you’ll need to succeed:

• Bachelor’s degree in a relevant field

• 2+ years of experience in cross-functional business analysis on projects and regular changes

• Proficient in using Visio (or similar tools), Jira, and Confluence

• Experience in customer-facing digital projects; experience in financial services is a plus

• BA certification is an advantage

• Fluency in English, both written and verbal

• Excellent communication and teamwork skills, with a strong ability to handle stress and stay organized

• Initiative and a proactive approach to improving processes.

  
  

What we offer:

• Seize the opportunity to grow your career

• Engage in exciting and meaningful work

• Get recognition for your work and attitude

• Become part of a large, friendly and supportive team

• Get additional private health insurance

• Receive special prices for multisport card and multiple retailers

• Obtain preferential prices for our banking products

• Enjoy a great location in Sofia’s city centre near NDK and South Park

Visit our Career Page to learn more about what makes us different.

If this sounds like something you’d be interested in, we'd love to hear from you!

To apply for this position, please send us your CV in English.

We'd love to get back to everyone, but due to the number of applications we receive, we can only contact the shortlisted candidates.

*We are ranked the top bank and top 4 employer to work for in Bulgaria according to Kaderabotim.bg official 2024 employer rankings.

All applications are treated with utmost confidentiality.

By submitting your job application to tbi bank, you confirm that you have read the document named “Information related to personal data processing for job applicants” publicly available on tbi Career page.