Card Operations and Support Specialist

Join the best bank to work for in Bulgaria*

Who we are:
Do you want to join a well-established bank with a start-up culture? No, we’re not joking!

We, at tbi, have been one the most profitable banks for years and we are growing at a fast pace. We’re a bank with a long history of success that operates as a start-up and we’re always on the lookout for new opportunities to grow our business. How do we do that?

It's all about our people. Our team is made up of brave, passionate and caring people who don’t just want to follow the same path – we want to transform into mobile-first, state-of-the-art lifestyle ecosystem. Our colleagues love working here – 80% of them would recommend tbi as an employer to their friends and family. Our people are engaged in challenging and meaningful work, inspired to grow their potential and career, encouraged to learn and empowered to take decisions. That’s not corporate babble, it’s what our people say.

Do you want to play a key role in our unique success story?

If so, we're looking for a Card Operations and Support Specialist to join our team on the journey to success!

What You’ll do:

• Manage Business/Product/Operation enhancement/modifications related to card payment front and back systems

• Perform all project technical tasks related to credit/debit cards and report any risks that may affect the project deliverables

• Clarify the business requirements with the bank business units, Card management and Core Banking System vendor and participate in technical solution preparation

• Understand and provide analyses for different financial payment card products

• Read system logs to identify system issues

• Perform the daily technical support tasks and handle the service desk raised tickets related to credit cards services to properly close and reply to customer and user issues

• Participate with vendor and Tech teams in all updates, upgrades, and certifications required to maintain best performance of cards related applications

What you’ll need to succeed:

• 3 years of experience in the field of technical support for card systems

• Knowledge in Switching & ISO messaging, client management, adaptability

• Knowledge and understanding of financial products, Credits, Incoming and Outgoing files flows and reconciliation with different payment schemas (Visa and Mastercard)

• Experience with MS SQL

• Fluency in English (verbal and written)

• Problem solving and prioritization skills

• Analytical and comprehensive thinking

What we offer:

• Take your career to the next level with real growth opportunities

• Work on exciting, meaningful projects that make an impact

• Be seen and appreciated for who you are and what you do

• Join a vibrant, international team of 23 nationalities who’ve got your back

• Stay covered with additional private health insurance

• Receive monthly food vouchers as part of your benefits package

• Enjoy exclusive perks & discounts – from Multisport cards to top retailers

• Benefit from special rates on our banking products

• Work in the heart of Sofia – steps away from National Palace of Culture  and South Park

• Bring your furry friend to work – because every office is better with paws

Visit our Career Page to learn more about what makes us different.

If this sounds like something you’d be interested in, we'd love to hear from you!

To apply for this position, please send us your CV in English.

We'd love to get back to everyone, but due to the number of applications we receive, we can only contact the shortlisted candidates.

*We are ranked the top bank and top 3 employer to work for in Bulgaria according tо WhereWeWork 

All applications are treated with utmost confidentiality.

By submitting your job application to tbi bank, you confirm that you have read the document named “Information related to personal data processing for job applicants” publicly available on tbi Career page.