Specialist Payment Solutions - Shift Operations and Monitoring

Join the best bank to work for in Bulgaria*

Who we are:
Do you want to join a well-established bank with a start-up culture? No, we’re not joking!

We, at tbi, have been one the most profitable banks for years and we are growing at a fast pace. We’re a bank with a long history of success that operates as a start-up and we’re always on the lookout for new opportunities to grow our business. How do we do that?

It's all about our people. Our team is made up of brave, passionate and caring people who don’t just want to follow the same path - we want to transform into mobile-first, state-of-the-art lifestyle ecosystem. Our colleagues love working here - 70% of them would recommend tbi as an employer to their friends and family. Our people are engaged in challenging and meaningful work, inspired to grow their potential and career, encouraged to learn and empowered to take decisions. That’s not corporate babble, it’s what our people say.

Do you want to play a key role in our unique success story?

If so, we're looking for a Specialist Payment Solutions - Shift Operations and Monitoring to join our team on the journey to success!

What You’ll do:

• Monitor daily payment transactions in the core banking system and take action when intervention is required.

• Monitor payment statuses and investigate potential issues with payment solution providers.

• Process and verify payment files through SWIFT, TARGET, BISERA and BORICA.

• Participate in settlement account reconciliation and payment-related operations.

• Handle payment returns, manual transactions and mass file imports.

• Review system logs and support the investigation of payment processing issues.

• Participate in the testing, implementation and optimization of payment processes.

• Identify opportunities for improvement and contribute to projects that make payment operations more efficient.

• Provide operational support and guidance to other teams.

What you’ll need to succeed:

• University degree preferably in Economics, Finance, Banking, or another relevant field

• At least 3 years of previous experience on a similar position – either as a payments specialist in a financial institution, or other payment processing function

• Good computer literacy and confidence working with various payment systems, SWIFT standards and BNB reporting

• English language proficiency

• Strong attention to detail and accuracy

• Analytical and problem-solving mindset

• Proactive approach and willingness to improve processes

• Willingness to work in a 24/7 shift-based environment, including day and night shifts, weekends and public holidays.

What we offer:

• Take your career to the next level with real growth opportunities

• Work on exciting, meaningful projects that make an impact

• Be seen and appreciated for who you are and what you do

• Join a vibrant, international team of 23 nationalities who’ve got your back

• Stay covered with additional private health insurance

• Receive monthly food vouchers as part of your benefits package

• Enjoy exclusive perks & discounts – from Multisport cards to top retailers

• Benefit from special rates on our banking products

• Work in the heart of Sofia – steps away from National Palace of Culture and South Park

• Bring your furry friend to work – because every office is better with paws

Visit our Career Page to learn more about what makes us different.

If this sounds like something you’d be interested in, we'd love to hear from you!

To apply for this position, please send us your CV in English.

We'd love to get back to everyone, but due to the number of applications we receive, we can only contact the shortlisted candidates.

*We are ranked the top bank and top 3 employer to work for in Bulgaria according tо WhereWeWork 2025 employer ranks.

All applications are treated with utmost confidentiality.

By submitting your job application to tbi bank, you confirm that you have read the document named “Information related to personal data processing for job applicants” publicly available on tbi Career page