Technical Support Specialist

Join the best bank to work for in Bulgaria*

Who we are:
Do you want to join a well-established bank with a start-up culture? No, we’re not joking!

We, at tbi, have been one the most profitable banks for years and we are growing at a fast pace. We’re a bank with a long history of success that operates as a start-up and we’re always on the lookout for new opportunities to grow our business. How do we do that?

It's all about our people. Our team is made up of brave, passionate and caring people who don’t just want to follow the same path – we want to transform into mobile-first, state-of-the-art lifestyle ecosystem. Our colleagues love working here – 70% of them would recommend tbi as an employer to their friends and family. Our people are engaged in challenging and meaningful work, inspired to grow their potential and career, encouraged to learn and empowered to take decisions. That’s not corporate babble, it’s what our people say.

Do you want to play a key role in our unique success story?

If so, we're looking for a Technical Support Specialist to join our team on the journey to success!

What You’ll do:

• Provide technical support to internal users and assist with hardware, software, network and communication-related issues.

• Monitor designated IT systems, services and business-critical processes, including core banking and payment systems.

• Respond to alerts, service interruptions and IT incidents by performing initial diagnosis, troubleshooting and escalation when needed.

• Register, track and update IT support requests and incidents, ensuring proper documentation and follow-up.

• Support users with workstations, corporate applications, VPN, remote access and other IT services.

• Perform designated user and access management activities within the assigned level of responsibility.

• Carry out End-of-Day (EOD) procedures and related operational control activities.

• Ensure proper tracking and handover of active incidents and operational activities between shifts.

• Document performed actions, findings and resolutions in line with internal procedures.

• Contribute to maintaining the continuity and smooth operation of the Bank's critical IT processes.

What you’ll need to succeed:

• Previous experience in technical support, IT operations, system administration or a similar role.

• Good understanding of computer hardware, software, operating systems and basic networking concepts.

• Experience troubleshooting and resolving technical issues in a corporate environment.

• Ability to perform initial incident diagnosis and escalate complex issues to relevant support teams.

• Experience with IT monitoring tools or working in a monitored IT environment will be considered an advantage.

• Experience with Microsoft products, Active Directory and O365 administration will be considered an advantage.

• Understanding of VPN, remote access and corporate applications is an advantage.

• Ability to follow operational procedures and work accurately in a structured environment.

• Good communication skills and ability to work effectively as part of a team.

• Good command of English, both written and spoken.

• Willingness and ability to work on a shift schedule, including monitoring and operational support activities

• Category B driving license will be considered an advantage.

What we offer:

• Seize the opportunity to grow your career

• Engage in exciting and meaningful work

• Get recognition for your work and attitude

• Become part of a large, friendly and supportive team with 23 nationalities

• Get additional private health insurance

• Receive monthly food vouchers as part of your benefits package

• Receive special prices for multisport card and multiple retailers

• Obtain preferential prices for our banking products

• Enjoy a great location in Sofia’s city centre near National Palace of Culture and South Park

• Bring your furry bestie: Let's make work pawsome

  
  

Visit our Career Page to learn more about what makes us different.

If this sounds like something you’d be interested in, we'd love to hear from you!

To apply for this position, please send us your CV in English.

We'd love to get back to everyone, but due to the number of applications we receive, we can only contact the shortlisted candidates.

*We are ranked the top bank and top 3 employer to work for in Bulgaria according to WhereWeWork 2025 employer rankings.

All applications are treated with utmost confidentiality.

By submitting your job application to tbi bank, you confirm that you have read the document named “Information related to personal data processing for job applicants” publicly available on tbi Career page.